Service Announcement

unscheduled Outage

Issue affecting storage backend in swinburne-01 zone

  • Outage start: Sun, 24 Mar 2024 11:15p.m. (UTC) Outage is ongoing

There is currently an issue affecting the storage backend used by instance disks and persistent volumes at the swinburne-01 zone.

Current Status:

Progressing

Severity:

Severe

Last modification at:
Tue, 23 Apr 2024 3:13a.m. (UTC)

Updates

  • Progressing

    further hardware replacements last night are being monitored as recovery progresses.
    Update created 6 days, 15 hours ago.

  • Progressing

    the consultation process with our external partners is on-going.
    Update created 1 week, 6 days ago.

  • Progressing

    External partners have been engaged for further support.
    Update created 2 weeks, 4 days ago.

  • Progressing

    The recovery process has progressed faster over the weekend compared with the middle of last week.
    Update created 3 weeks ago.

  • Progressing

    The recovery process is still progressing albeit slowly.
    Update created 3 weeks, 3 days ago.

  • Progressing

    The recovery process is progressing - further regular updates will be provided.
    Update created 3 weeks, 5 days ago.

  • Progressing

    Once again, we apologize for this disruption. The storage issues at the Swinburne-01 zone are still being addressed.
    Update created 1 month ago.

  • Progressing

    We apologize for this disruption. We are still working on addressing the storage issues at the Swinburne-01 zone
    Update created 1 month ago.

  • Investigating

    We are aware of an issue in the swinburne-01 zone that may result in instance processes hanging or freezing when attempting to send I/O to instance disks and storage mounts. Currently we have seen the issue affect mounted persistent volumes but it may also impact instance root and ephemeral disks.
    Update created 1 month ago.