Service Announcement

unscheduled Outage

Storage Volume incident impacting QRISCloud

  • Start: Tue, 1 Sep 2026 6:14a.m. (UTC), End: Thu, 17 Sep 2026 6:29a.m. (UTC)

An issue has been identified restricting Volume Access for a number of Virtual Machines.

Current Status:

Completed

Severity:

Significant

Last modification at:
Thu, 17 Sep 2026 6:29a.m. (UTC)

Updates

  • Fixed

    Resolved.
    Update posted 3 weeks, 6 days ago.

  • Progressing

    Remediation of impacted hypervisors has been completed.
    Resolution testing and monitoring underway.
    Update posted 3 weeks, 6 days ago.

  • Progressing

    The hypervisors impacted are currently communicating with the storage array and impacted instances have been restored.
    We are currently monitoring and working to isolate/remove the root cause.

    If you're still encountering any issues with your instances/volumes please log a ticket at: https://support.ehelp.edu.au/support/tickets/new
    Update posted 1 month, 1 week ago.

  • Progressing

    Remediation steps have been taken which are expected to restore the majority of impacted instances..
    Impacted instances are being reviewed and monitoring is underway as is ongoing work to identify the root cause.
    Update posted 1 month, 1 week ago.

  • Identified

    The issue has been identified and service resumption is anticipated in the morning.
    Update posted 1 month, 1 week ago.