Service Announcement

unscheduled Outage

Auckland VPN blocks access to Nectar IP range 130.216.216.0/23

  • Outage start: Wed, 17 Jul 2024 10:42p.m. (UTC), Outage end: Thu, 18 Jul 2024 10:54p.m. (UTC)

We have identified an issue with the University of Auckland VPN that VMs with classic network (ranging from 130.216.216.1 to 130.216.217.255) are inaccessible through it. Floating IP range (130.216.254.0/24) is not affected. We're working with the University VPN team to resolve it now. Meanwhile, researchers can access their VMs through:

- Linux instances: disconnect your VPN, you should be able to login via SSH.
- Windows instance: you can access via https://dashboard.rc.nectar.org.au/ and go to your instance console.

We'll update as soon as possible

Cheers,
Nectar Auckland Team

Current Status:

Resolved

Severity:

Significant

Last modification at:
Thu, 18 Jul 2024 10:54p.m. (UTC)

Updates

  • Resolved

    The University IT has fixed the firewall issue. Accessing Nectar instances via VPN should be fine now.
    Update posted 4 months ago.

  • Fixed

    The University of Auckland network team identified and fixed the problem. Access to Nectar@Auckland VMs from University of Auckland VPN IP ranges works again.
    Update posted 4 months ago.

  • Investigating

    Outage started
    Update posted 4 months ago.