Service Announcement

unscheduled Outage

New GPU instances are unable to be created in the Auckland Availability Zone

  • Outage start: Tue, 4 Feb 2025 3:46a.m. (UTC), Outage end: Tue, 18 Feb 2025 5:42a.m. (UTC)

University of Auckland researchers wanting to create new instances with attached GPUs in the "auckland" availability zone will see that the instance is created, but no GPU will be attached to the instance. This has been identified as a bug, and a solution is underway. If this is holding up your work, please reach out for support, as we do have a manual workaround that we can use. Updates to follow.

Current Status:

Resolved

Severity:

Minimal

Last modification at:
Tue, 18 Feb 2025 5:42a.m. (UTC)

Updates

  • Resolved

    Unscheduled outage resolved.
    Update posted 3 weeks, 3 days ago.

  • Identified

    Outage started
    Update posted 1 month, 1 week ago.

  • Resolved

    A patch has been released, and we have updated all GPU hosts. This issue should now be resolved, but we will monitor for any residual issues.
    Update posted 1 month, 1 week ago.