Service Announcement

unscheduled Outage

[Magnum] Floating IPs inaccessible

Outage start: Mon, 15 Sep 2025 5:40a.m. (UTC), Outage end: Mon, 15 Sep 2025 6:34a.m. (UTC)

We have been alerted to an issue currently affecting Floating IPs on Magnum clusters. As a result, services exposed using the LoadBalancer type are currently inaccessible.

We are working on identifying the issue and will post an update as soon as we can.

Current Status:

Resolved

Severity:

Significant

Last modification at:
Mon, 15 Sep 2025 8:15a.m. (UTC)

Updates

Resolved

We have identified the root cause of the issue as being related to a recent upgrade of Magnum. We have rolled back the upgrade. Services that were previously inaccessible should now be fully restored.

We apologise for the inconvenience caused.

If you continue to experience any problems, please don’t hesitate to reach out to our support team.

Update posted 1 day, 12 hours ago.
Investigating

Outage started

Update posted 1 day, 13 hours ago.