Service Announcement

unscheduled Outage

Unable to verify ORCIDs: API error

  • Outage start: Fri, 17 Oct 2025 2:00a.m. (UTC), Outage end: Fri, 17 Oct 2025 4:02a.m. (UTC)

Users will be unable to submit new allocation requests due to an error with the ORCIDs API. This only impacts new allocations, not renewals where users have verified their ORCIDs previously.

This is currently being troubleshooted with the ORCIDs team. More updates to be provided as they become available.

Current Status:

Resolved

Severity:

Significant

Last modification at:
Fri, 17 Oct 2025 4:02a.m. (UTC)

Updates

  • Resolved

    Unscheduled outage resolved.


    Update posted 20 hours ago.

  • Fixed

    We've rolled out a work around until we hear back from ORCID


    Update posted 20 hours ago.

  • Progressing

    We're implementing a work around for the issue on the ORCID API side, we hope to release this shortly. It will mean that you may not be redirected back to where you came from.


    Update posted 21 hours ago.

  • Identified

    An error has been identified with the ORCIDs API and is being troubleshooted.


    Update posted 22 hours ago.