Service Announcement

unscheduled Outage

Networking issue impacting instance launch

  • Outage start: Fri, 14 Nov 2025 2:25a.m. (UTC), Outage end: Wed, 19 Nov 2025 3:31a.m. (UTC)

A networking issue has been identified in the Nectar Cloud. The system that manages virtual networks (OVN) is having trouble coordinating its control nodes, which is causing delays or failures when launching new instances in some availability zones. Some tenant network functionality may also be impacted. This impacts launching new instances, existing ones are still accessible as normal.

Current Status:

Resolved

Severity:

Minimal

Last modification at:
Wed, 19 Nov 2025 3:31a.m. (UTC)

Updates

  • Resolved

    After a period of monitoring, we are confident that service levels have returned to normal.

    This incident is now resolved.


    Update posted 1 month, 3 weeks ago.

  • Progressing

    All services have now been restored across all availability zones.

    Intersect and Queensland zones are still showing some irregular behaviour but with no direct impact to functionality, we believe the situation is under control. Our team is continuing to monitor closely and will share another update if anything significant changes.
    Thank you for your patience as we work to ensure full stability.


    Update posted 1 month, 3 weeks ago.

  • Progressing

    We have recovered more availability zones

    - monash-01
    - monash-02

    The remaining AZs may not be unavailable until Mon 17 Nov 2025


    Update posted 1 month, 3 weeks ago.

  • Progressing

    We have restored a number of availability zones. These are

    - adelaide
    - ardc-syd-1
    - auckland
    - intersect-adelaide
    - melbourne-qh2
    - melbourne-qh2-uom
    - swinburne
    - tasmania

    The following AZ remains UNAVAILABLE:

    - monash-01, monash-02
    - QRIScloud
    - intersect

    We are working on fixing the remaining AZ.


    Update posted 1 month, 3 weeks ago.

  • Investigating

    The issue is being investigating by the team, more updates to come.


    Update posted 1 month, 3 weeks ago.