Service Announcement

unscheduled Outage

Adelaide zone unavailable due to power outage

  • Outage start: Sun, 17 May 2026 12:20a.m. (UTC), Outage is ongoing

Adelaide zone is currently unavailable due to a severe weather event impacting the data centre.

This will impact all users in the Adelaide zone to:
Launch new resources
Access existing resources
See previously launched resources in the Dashboard or CLI

UPDATE: Preliminary reports suggest the Nectar infrastructure for the Adelaide zone is not damaged. If that is the case, then instances should become visible in the Dashboard and accessible again when power and network access is restored.

Current Status:

Progressing

Severity:

Severe

Last modification at:
Thu, 21 May 2026 5:34a.m. (UTC)

Updates

  • Progressing

    Further damage assessments have revealed that the impact to the power supply to the building where the data centre is located, extends to the South Australian Power Grid. SA Power Networks estimate the timeframe for the necessary repairs and equipment replacement for full restoration to normal power services will be significantly longer than one week.

    Planning is currently underway to implement an interim solution to bring the Adelaide Nectar Node back online in the next one to two weeks. However, no firm timeframes are available yet.


    Update posted 3 days, 10 hours ago.

  • Progressing

    Latest assessments of flooding as a result of the severe weather event in Adelaide indicate this outage may be prolonged. The current estimate for the return of normal data centre operations is one week. However, this timeframe may be reduced as recovery activities expand and priorities are continually reassessed.


    Update posted 6 days, 11 hours ago.

  • Identified

    Due to significant weather event, the data centre based in Adelaide is experiencing a power outage. Unfortunately estimated time is unknown for recovery. As soon as more is known more information will be shared.

    Preliminary reports suggest the Nectar infrastructure for the Adelaide zone is not damaged. If that is the case, then instances should become visible in the Dashboard and accessible again when power and network access is restored.


    Update posted 6 days, 16 hours ago.

  • Investigating

    The node is unavailable and will be investigated.


    Update posted 1 week ago.