Service Announcement

unscheduled Outage

Adelaide zone unavailable due to power outage

  • Start: Sun, 17 May 2026 12:20a.m. (UTC), End: Wed, 27 May 2026 2:07a.m. (UTC)

Adelaide zone is currently unavailable due to a severe weather event impacting the data centre.

This will impact all users in the Adelaide zone to:
Launch new resources
Access existing resources
See previously launched resources in the Dashboard or CLI

UPDATE: Preliminary reports suggest the Nectar infrastructure for the Adelaide zone is not damaged. If that is the case, then instances should become visible in the Dashboard and accessible again when power and network access is restored.

Current Status:

Completed

Severity:

Severe

Last modification at:
Wed, 27 May 2026 2:07a.m. (UTC)

Updates

  • Resolved

    Unscheduled outage resolved.
    Update posted 3 weeks, 4 days ago.

  • Fixed

    All issues pertaining to this outage have now been resolved. The Adelaide Nectar Node is back online and has returned to normal operations.

    Access to Adelaide resources through the Nectar Dashboard is now available. All compute instances (VMs) are in a Shutoff state, and will need to be restarted manually through the Dashboard.

    This outage has officially ended.
    Update posted 3 weeks, 4 days ago.

  • Progressing

    Apologies for the delay. There are still some minor issues in bringing the Adelaide Node back online.

    ETA for the resumption of normal operations is now midday tomorrow (Wed, 27 May).
    Update posted 3 weeks, 5 days ago.

  • Progressing

    There will be a delay in bringing the Adelaide Node back online. Some network issues have been encountered that require further investigation and remediation.

    ETA for the resumption of operations is now tomorrow (Tue, 26 May). Notices will continue to be posted here as soon as they are available. Thanks for your patience.
    Update posted 3 weeks, 6 days ago.

  • Progressing

    SA Power Networks have been able to source and install alternate hardware to enable the return of power to the data centre that houses the Adelaide Nectar Node.

    Infrastructure start up and component verification testing is underway.

    The ETA for normal operations to resume is end of today (Monday, 25 May).
    Update posted 3 weeks, 6 days ago.

  • Progressing

    Further damage assessments have revealed that the impact to the power supply to the building where the data centre is located, extends to the South Australian Power Grid. SA Power Networks estimate the timeframe for the necessary repairs and equipment replacement for full restoration to normal power services will be significantly longer than one week.

    Planning is currently underway to implement an interim solution to bring the Adelaide Nectar Node back online in the next one to two weeks. However, no firm timeframes are available yet.
    Update posted 1 month ago.

  • Progressing

    Latest assessments of flooding as a result of the severe weather event in Adelaide indicate this outage may be prolonged. The current estimate for the return of normal data centre operations is one week. However, this timeframe may be reduced as recovery activities expand and priorities are continually reassessed.
    Update posted 1 month ago.

  • Identified

    Due to significant weather event, the data centre based in Adelaide is experiencing a power outage. Unfortunately estimated time is unknown for recovery. As soon as more is known more information will be shared.

    Preliminary reports suggest the Nectar infrastructure for the Adelaide zone is not damaged. If that is the case, then instances should become visible in the Dashboard and accessible again when power and network access is restored.
    Update posted 1 month ago.

  • Investigating

    The node is unavailable and will be investigated.
    Update posted 1 month ago.