Service Announcement

unscheduled Outage

Service disruption impacting some Dashboard actions and Openstack APIs at all sites

  • Start: Mon, 10 Aug 2026 6:00a.m. (UTC), Outage is ongoing

An issue is currently impacting some Dashboard actions and Openstack APIs at all Nectar sites. The use of Openstack commands and the Nectar Dashboard for managing and creating resources may be unavailable for users at this time. Access to existing resources, e.g. running instances and data volumes, should not be impacted.

Current Status:

Progressing

Severity:

Severe

Last modification at:
Mon, 10 Aug 2026 8:06a.m. (UTC)

Updates

  • Progressing

    The issue appears to have been resolved. Dashboard and API actions should now be working as expected. We will continue to monitor.
    If you are still encountering unexpected issues please log a support ticket:
    https://support.ehelp.edu.au/support/tickets/new
    Update posted 6 hours ago.

  • Investigating

    Appears to be due to a network issue at the University of Melbourne. Currently investigating.
    Update posted 7 hours ago.