Service Announcement

unscheduled Outage

Tuakiri (NZ) federated login unavailable

  • Start: Wed, 2 Sep 2026 3:59a.m. (UTC), End: Wed, 2 Sep 2026 11:20p.m. (UTC)

Since approximately 11:15 AEST on Tuesday 2 September, users logging in to the Nectar Research Cloud via the Tuakiri federation (New Zealand institutions) have been unable to authenticate. Affected users receive an error after selecting their institution on the login page.

The cause is invalid federation metadata currently published by the upstream Tuakiri metadata service, which our identity service cannot load. We have reported the issue to REANNZ/Tuakiri and are investigating an interim workaround on our side.

Logins via the Australian Access Federation (AAF), including ARDC and Australian institutional accounts, are not affected. Running workloads and existing sessions are unaffected.

We will provide an update as more information becomes available.

Current Status:

Completed

Severity:

Significant

Last modification at:
Wed, 2 Sep 2026 11:20p.m. (UTC)

Updates

  • Resolved

    Tuakiri have fixed their metadata and logins from NZ are now working again
    Update posted 4 weeks ago.

  • Progressing

    Tickets have been raised with REANNZ to put in a fix, although we have not heard anything yet. Next update will be no later than 12:00 NZST
    Update posted 4 weeks, 1 day ago.

  • Identified

    We will provide an update as more information becomes available.
    Update posted 4 weeks, 1 day ago.