Service Announcement

unscheduled Outage

Networking issue affecting some instance launches (all sites)

  • Start: Wed, 7 Oct 2026 10:00p.m. (UTC), End: Thu, 15 Oct 2026 11:17p.m. (UTC)
  • Services: All services
  • Availability zones: All availability zones

A networking issue is affecting some instance launches across the Nectar federation. Some launch attempts may fail with an error.

If a launch fails, please try again. If it keeps failing, contact the help desk: https://support.ehelp.edu.au/

We are investigating the root cause and will share more information as soon as we have it.

Current Status:

Completed

Severity:

Minimal

Last modification at:
Thu, 15 Oct 2026 11:17p.m. (UTC)

Updates

  • Resolved

    No further failures have been recorded & this outage is resolved.
    Update posted 2 weeks, 4 days ago.

  • Fixed

    We have resolved the failure rate and is tracking ~0% failure for the past few days. Being cautious, we will complete final monitoring & if no further issues today, we will resolve this outage.
    Update posted 2 weeks, 5 days ago.

  • Progressing

    The issue is largely under control, with only a small amount of Dashboard requests failing. Monitoring is in place to cover issues if they arise. If an action fails, please try again. If issues persist, please contact the help desk.
    Update posted 2 weeks, 6 days ago.

  • Investigating

    This is currently being investigated.
    Update posted 3 weeks, 5 days ago.