Updates


  • Progressing

    We had another session with our consultant on Tuesday (14/5) + another session is planned early next week. Our monitoring indicates that the storage's responsiveness has improved.
    Update posted 2 days, 9 hours ago.

  • Progressing

    There were further hardware replacements on Wednesday (8/5). Hardware recoveries are mostly completed, allowing our full focus on addressing slow client operations
    Update posted 1 week, 2 days ago.

  • Progressing

    Together with our external partners, there were further hardware replacements on Tuesday (30/4) and we expect to do more, soon.
    Update posted 2 weeks, 3 days ago.

  • Progressing

    further hardware replacements last night are being monitored as recovery progresses.
    Update posted 3 weeks, 5 days ago.

  • Progressing

    the consultation process with our external partners is on-going.
    Update posted 1 month ago.

  • Progressing

    External partners have been engaged for further support.
    Update posted 1 month, 1 week ago.

  • Progressing

    The recovery process has progressed faster over the weekend compared with the middle of last week.
    Update posted 1 month, 1 week ago.

  • Progressing

    The recovery process is still progressing albeit slowly.
    Update posted 1 month, 2 weeks ago.

  • Progressing

    The recovery process is progressing - further regular updates will be provided.
    Update posted 1 month, 2 weeks ago.

  • Progressing

    Once again, we apologize for this disruption. The storage issues at the Swinburne-01 zone are still being addressed.
    Update posted 1 month, 3 weeks ago.

  • Progressing

    We apologize for this disruption. We are still working on addressing the storage issues at the Swinburne-01 zone
    Update posted 1 month, 3 weeks ago.

  • Investigating

    We are aware of an issue in the swinburne-01 zone that may result in instance processes hanging or freezing when attempting to send I/O to instance disks and storage mounts. Currently we have seen the issue affect mounted persistent volumes but it may also impact instance root and ephemeral disks.
    Update posted 1 month, 3 weeks ago.