Service Announcement

We had another session with our consultant on Tuesday (14/5) + another session is planned early next week. Our monitoring indicates that the storage's responsiveness has improved.
Update posted 2 months, 1 week ago.

There were further hardware replacements on Wednesday (8/5). Hardware recoveries are mostly completed, allowing our full focus on addressing slow client operations
Update posted 2 months, 2 weeks ago.

Together with our external partners, there were further hardware replacements on Tuesday (30/4) and we expect to do more, soon.
Update posted 2 months, 3 weeks ago.

further hardware replacements last night are being monitored as recovery progresses.
Update posted 3 months ago.

the consultation process with our external partners is on-going.
Update posted 3 months, 1 week ago.

External partners have been engaged for further support.
Update posted 3 months, 2 weeks ago.

The recovery process has progressed faster over the weekend compared with the middle of last week.
Update posted 3 months, 2 weeks ago.

The recovery process is still progressing albeit slowly.
Update posted 3 months, 3 weeks ago.

The recovery process is progressing - further regular updates will be provided.
Update posted 3 months, 3 weeks ago.

Once again, we apologize for this disruption. The storage issues at the Swinburne-01 zone are still being addressed.
Update posted 3 months, 4 weeks ago.

We apologize for this disruption. We are still working on addressing the storage issues at the Swinburne-01 zone
Update posted 4 months ago.

We are aware of an issue in the swinburne-01 zone that may result in instance processes hanging or freezing when attempting to send I/O to instance disks and storage mounts. Currently we have seen the issue affect mounted persistent volumes but it may also impact instance root and ephemeral disks.
Update posted 4 months ago.